Introduction to Conflict Resolution: Dealing with Difficult People

All events Wellness

A 12-hour workshop focusing on conflict resolution and tools and strategies when dealing with difficult people. The workshop is a certified program developed by Mediation Services and facilitated by a qualified mediator.

Why do some conversations with people cause us to feel frustrated, angry, and/or exhausted?

This 12-hour course is a foundational conflict resolution workshop which will provide you with a variety of strategies to assist you when dealing with difficult people.

  • Explore your own approaches to conflict  
  • Learn techniques to adapt your approach to managing difficult people to create better outcomes
  • Learn to create the right environment when engaging in difficult conversations to get the best results


Thursday, March 12th and Friday 13th 
9:00am to 4:00pm (each day)
Usask students - $25.00
Usask faculty & staff - $100.00
The cost of the program has been drastically subsidized for our Usask Community. 

Register here  Credit card registration

Register here  CFOAPAL registration

Facilitator: by Ryan Bilanski, Intake Counsellor, BSW, RSW, MSW, Q.Med, C.Med (Candidate) who is a qualified mediator.

You will receive a certificate of completion if you attend all 12 hours of instruction.

This activity is approved for inclusion on your USask student Co-Curricular Record (, which is a personalized and official record of the university-approved and facilitated activities you have been involved in while a student here.

Event Details

09:00 AM - 04:00 PM CST