Why do some conversations with people cause us to feel frustrated, angry, and/or exhausted?
This 12-hour course is a foundational conflict resolution workshop which will provide you with a variety of strategies to assist you when dealing with difficult people.
- Explore your own approaches to conflict
- Learn techniques to adapt your approach to managing difficult people to create better outcomes
- Learn to create the right environment when engaging in difficult conversations to get the best results
Register here Credit card registration
Register here CFOAPAL registration
Facilitator: by Ryan Bilanski, Intake Counsellor, BSW, RSW, MSW, Q.Med, C.Med (Candidate) who is a qualified mediator.
You will receive a certificate of completion if you attend all 12 hours of instruction.
Co-Curricular Record approved
- 09:00 AM - 04:00 PM