Contact information

IRCC Call Centre Number: 1-888-242-2100

  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone, you can listen to pre-recorded information about IRCC programs, and check the status of your application.

  • Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

 Check out the IRCC Contact us page to make a web enquiry, submit a case-specific enquiry, check your application status and processing times, sign up for MyCIC account, change your address, submit your feedback about IRCC services, access Help Centre, Most Requested information, etc.  

Phone tips

Tips on how to make the best out of your phone call with an IRCC Call Centre Agent:

  • If possible, call early in the morning at the start of the day as the IRCC Call Centre experiences a high volume of calls throughout the day.
  • Be prepared to wait on the line and devote at least 30-60 minutes for this phone call.
  • Listen carefully to the menu options and recorded messages. Do not hang up if these go on for some time – this is normal. At the end of the recorded messages you will be asked to press “zero” to speak with an agent.
  • Have your UCI number ready and be prepared to confirm your name, date of birth, address or any other personal details that the agent asks you about. (UCI number stands for a «unique client identifier» as well known as «client ID». It appears on all official documents from IRCC. It has four numbers, a hyphen and four numbers, example: 0000-0000.)
  • Be calm, confident, polite and patient over the phone.
  • Do not feel rushed and prepare a list of questions that you would like to ask.
  • If you are very nervous, write all on a piece of paper and read off of it.
  • Take notes when the agent is speaking and ask to repeat or clarify what you do not understand.
  • Ask if the information provided to you via phone can be sent to you via e-mail to refer to it later.
  • Call IRCC as many times as you need to.

The immigration information on this page has been reviewed and endorsed by an immigration lawyer in compliance with the Canadian Immigration and Refugee Protection Act. However, this is not a legal document and information may change without notice. Always refer to for the most up-to-date information, or contact ISSAC.

Getting help

Use the International Student Guide to learn about life as an international student at the U of S including immigration matters and information on working and living in Canada.

International Student Guide

If you can't find what you need in the International Student Guide contact The International Student and Study Abroad Centre (ISSAC). We are here to help! Drop-in advising is available.